Last updated: 1 July 2026
Customer satisfaction and fair resolution of product issues are core to how MAQRO.TECH operates. This Replacement & Damage Policy sets out how we handle damaged deliveries, customer-caused damage, tampering, and short-term replacement eligibility.
If your product arrives damaged, or is found faulty at the moment of handover/delivery, you are entitled to one of the following:
Once your claim is verified, we aim to resolve it within 7–10 working days.
If damage occurs after the product has been delivered and is traced to customer handling — such as drops, liquid exposure, or improper use — the product is no longer eligible for warranty or free replacement. Any repair requested in this situation will be treated as an out-of-warranty (paid) service.
Opening, altering, or modifying a product outside of MAQRO.TECH's authorized service process voids its warranty immediately. Once a unit has been tampered with, it becomes ineligible for any further replacement, repair, or warranty support from us.
If a product develops a genuine issue within 7–10 working days of your purchase:
Any issue must be reported to our support team within the 7–10 working day window from the date of purchase/delivery. Claims raised after this window has closed may no longer qualify for a free replacement and will be assessed on a case-by-case basis.
Contact our support team with your Order ID / Invoice number, a description of the problem, and photo or video proof if requested. Our team will guide you through inspection, repair, or replacement based on the outcome.
For any damage, replacement, or warranty-related concern, reach us at info@maqro.tech or call 01339-939146.